I initiated a bulk smush about 5 hours ago. The message

Hi,

I initiated a bulk smush about 5 hours ago. The message said I was #7 in the queue, with an estimated wait time of 2 hours. 5 hours later, I'm still 7 in the queue with the same estimated wait time. What can I do? It's API server 9.

Also, how do I change the e-mail associated with my WPMUDEV account? I no longer have that e-mail address so I don't get notifications (for example, I won't receive notifications about this ticket).

Thanks,

Mark