I installed Smush Pro but it still thinks I´m running Smush

Smush was deactivated when I successfully installed smash Pro. Still comes up as Smush urging me to join to get Pro version. Now I deleted Smush and still in the sidebar it says Smush and acts as if I don´t have the pro version.

Thanks,

Carl

  • Nithin

    Hi Carl,

    Hope you are doing good today. :slight_smile:

    This can happen if WP Smush Pro is installed along it's free version, please delete the current WP Smush versions, and try re-installing through your dashboard. If that still didn't resolve, you'll have to reset your API Key located at the bottom of your wpmudev.org account page, and then try installing the plugin.
    Account page: https://premium.wpmudev.org/hub/account/

    I tried to access your dashboard, but it looks like the support access is being blocked by a security plugin, you'll have to disable the plugin in order to grant access. If you still have issues, please enable support access, so that I could give a closer look.

    Please let us know if you need any further help. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin