I installed the chat widget the other day. Today I notice it is indicating a newer version is available. I try to install the newer version and it tells me I must be a paying member. I am logged into my wpmudev account*.
Why is it telling me I need to upgrade before I can install this 'upgrade' of the chat. So I click on the Upgrade (i'm thinking it's telling me I need to upgrade my wpmudev membership) yet that can't be, because I've actually been Overpaying you.
This is a circular process with no clear direction for me to take, and no clearly stated pre-check variables for me to know what it is referring to.
i.e. it's a circular process:
a) tells me to update
b) I go to update the wpmu in my account, no updates are required there,
c) chat is indicating still there is an update available.
(see what I mean)
*I actually have two memberships, I just found out I have now purchased two memberships which is an issue I need to take up with your billing department.