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i just sent in a support ticket. i am not getting a reply

i just sent in a support ticket. i am not getting a reply box for any of my messages once i click the thread.

i tried manually uploading the directory and it isn't working. the error code is: Install package not available for every plugin i am trying to download

is there a live chat that can help me? i'm getting extremely frustrated.

thanks in advance for all your help!

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  • Vinod Dalvi

    Hi @Jenjer Johnson,

    Sorry for any inconvenience caused.

    i just sent in a support ticket. i am not getting a reply box for any of my messages once i click the thread.

    Have you tried logging in to your WPMU DEV account?

    Could you please share me the screenshot of what you are seeing so that i can troubleshoot it?

    i tried manually uploading the directory and it isn't working. the error code is: Install package not available for every plugin i am trying to download

    I could install & activate the direcoty plugin on your site manually.

    I could confirm the issue that we are getting the error "Install package not available.." when we try to install plugin from WPMU Dashboard. This is a common issue caused by various reasons of the site and server.

    To resolve the issue could you please try logging out from WPMU DEV Dashboard plugin going to

    Admin Area -> WPMU DEV -> Manage -> Edit API ?

    Then login again to try if that works.

    is there a live chat that can help me?

    You can avail live chat support on the following page in the specified time duration.

    https://premium.wpmudev.org/live-support/

    Best Regards,
    Vinod Dalvi

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