Smush broke the images

I Just used the PNG to JPEG feature on Smush Pro and it broked several images on my website.

I can see the thumbnail, and the image name over the thumbnail, but when I click the image doesn't show UP

https://cdn.livechat-static.com/api/file/v2/lc/att-old/8801096/0ba5d20c505cb6ef5404c69c9d7a8034/Media%20Library%20%E2%80%B9%20Everyday%20Wholesome%20%E2%80%94%20WordPress%202018-10-14%2018-46-25.jpg

I tried to use this plugin https://wordpress.org/plugins/regenerate-thumbnails/, and it returned some issues like

Skipped Attachment ID 363 (baby led weaning blw real food homemade baby food): The fullsize image file cannot be found in your uploads directory at 2012/04/BABY-LED-WEANING-BLW-EXAMPLES-IMG_8262.png. Without it, new thumbnail images can't be generated.

Also, the image ALT box is gone https://www.screencast.com/t/XWBjid2cZ4B

Please, help me.

  • Predrag Dubajic

    Hi Kate,

    One of my colleagues replicated the issue with 2.8.1 version that you were using but it's working fine with 2.9.1 release.
    However, after installing the latest version on your site the issue is still there so it looks like something else is still causing this on your site.

    Could you provide us with database access so we can have check further in there and why the image links are not updated to JPG format?
    Note: Don't leave your login details in this ticket.
    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:
    NOTE: Don't change selected topic in the dropdown, just leave it at "I have a different question".

    Subject: "Attn: Predrag Dubajic"
    - Database credentials (host/username/password)
    - Link back to this thread for reference
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    Best regards,
    Predrag

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