I need help

In the middle of getting help on my site from you guys, My subscription run out.. I was not able to ask questions or answer questions on your boards...
So I went to paypal and cancelled my subscription and came back to my dashboard and noticed a promotion you guys were doing... Anyway, I upgraded my account and now I have payed you money and my account still says free... I got a members site that is down which happens to be one of the biggest marketers online and I can not get in touch with anyone to get help becuase of this crazy system you guys have... I NEED HELP!!!!

The member site that is down is http://www.zblogging.com/generalen

But I need to fix this issue with me not being upgraded also