I paid for an upgrade so that I could update my site.

Hello
I paid for an upgrade so that I could update my site. However, the upgrade does not seem to have gone through as it continues to prompt me to upgrade/won't allow me to upgrade.
Very frustrating!
Can someone take a look at my account?
Kellycamden@gmail.com, info@albuquerquebirthnetwork.org
Thank you,
Kelly