I really want to use Support System...

I really want to use Support System, but I have a few questions before I make the final decision.

1. Is there a way to limit support users from accessing the WordPress admin when they are signed in? I'm afraid users may be a little confused seeing there are 2 places to submit and view a ticket.

2. Is there a way to add a notification like "Your ticket has been submitted" on the front end? After someone creates a ticket, it doesn't say something like "your ticket has been submitted" on the screen. That would be nice.

3. How do I remove the "Priority Level" drop down? It's not necessary for me.

4. How do I customize the email notifications for the tickets?

5. Is there anyway to change the "from" email address when people a "New Support Ticket" notification? I want it to be a no-reply email to make it super clear people should reply to their email.

  • Vinod Dalvi

    Hi Sinoun,

    I hope you are well today and thank you for your questions.

    1. Is there a way to limit support users from accessing the WordPress admin when they are signed in? I'm afraid users may be a little confused seeing there are 2 places to submit and view a ticket.

    You can achieve this using any of the following free solutions.

    https://wordpress.org/plugins/theme-my-login/
    http://bavotasan.com/2013/only-allow-administrators-to-access-the-wordpress-admin-area/

    2. Is there a way to add a notification like "Your ticket has been submitted" on the front end? After someone creates a ticket, it doesn't say something like "your ticket has been submitted" on the screen. That would be nice.

    We can achieve this by developing some custom code if you are comfortable with it.

    3. How do I remove the "Priority Level" drop down? It's not necessary for me.

    You can just hide it by adding the following CSS code in the style.css file of your child theme or add it in your site using the following plugin.

    https://wordpress.org/plugins/simple-custom-css/

    #support-system-ticket-priority{
        display: none;
    }

    4. How do I customize the email notifications for the tickets?

    We can customize it using various hooks provided by plugin like "support_system_get_ticket_reply"

    5. Is there anyway to change the "from" email address when people a "New Support Ticket" notification? I want it to be a no-reply email to make it super clear people should reply to their email.

    You can change it by adding the following code in the functions.php file of your child theme.

    if(function_exists('incsub_support_update_setting')){
    incsub_support_update_setting("incsub_support_from_mail", "no-reply@domain.com");
    }

    Best Regards,
    Vinod Dalvi

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.