I received the error message when trying to login: Your

Hi,

I received the error message when trying to login:

Your server had a problem connecting to WPMU DEV: "GnuTLS recv error (-9): A TLS packet with unexpected length was received.". Please try again.

If this problem continues, please contact your host with this error message and ask:

"Is php on my server properly configured to be able to contact https://premium.wpmudev.org/api/dashboard/v1/ with a POST HTTP request via fsockopen or CURL?"

I spoke with the hosting company and they said the connection to be made via a proxy server - https://premium.wpmudev.org/forums/forum/support#question

Are you able to help with this?
Thanks
Madeleine

  • Luís
    • Support

    Hi @madeleine1,

    Hope you're doing well today!

    Could you provide the sites IP address where you get this error? I can then ask our sysadmins to take a look as it looks like you may have been banned by our firewall & I can get them to add you to the whitelist.

    Cheers, Luís

  • Luís
    • Support

    Hi @madeleine1,

    Hope you're doing well today!

    I already spoke with our sysadmins and they suggest, if you can ask to your host provider, if your server have cURL and OpenSSL extensions updated.

    This issue usually happens when the server is not supporting modern SSL.

    I hope this information has been helpful. If I can help you in this or other questions, please let me know!

    Cheers, Luís

  • MADELEINE
    • New Recruit

    Hi,

    I have heard back from the Hosting company and the versions we have are:
    cURL - 7.21.0
    OpenSSL - OpenSSL 0.9.8o 01 Jun 2010

    So not the latest and these cant be updated. Are there any other options to get the pro version working? Otherwise I will need to organise a refund.

    Thanks

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