I received this

I received this message "The performance test didn't return any results. This probably means you're on a local website (which we can't scan) or something went wrong trying to access WPMU DEV. Try again and if this error continues to appear please open a ticket with our support heroes" when I was trying to do a performance test on my website. please help

  • Sajid

    Hello chrisante,
    Hope you are doing good today :slight_smile:

    Could you please try one more time and then check if it works this time. If still don't then please disable all plugins and switch to default WordPress theme (e.g TwentySeventeen) temporarily as a basic troubleshooting and then check again.

    Please see flowchart for an understanding of how to make a basic troubleshooting:

    Or enable support staff access for your website and I will do this for you. To grant access go to Dashboard -> WPMU DEV -> Support -> Support Access -> Grant Support Access or see this manual for more details regarding how to enable support staff access.

    Take care and have a nice day :slight_smile:

    Best Regards,
    Sajid - WPMU DEV Support

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