I started a support request and haven't heard in over 24

Hello?
I started a support request and haven't heard in over 24 hours. When I click on an item to add to cart the item does not add to cart. Photos and notes in this support post.
https://premium.wpmudev.org/forums/topic/checkout-not-showing-coupon-not-working?replies=4#post-1037990
I added some plugins because the previous support tech said my site was timing out...I turned on support access, please find out why my shopping cart is not working. Thank you.