I think chat is broken

I don't really want to submit a ticket, I want to tell you chat doesn't seem to be working right. I keep filling out the chat form and not getting a chat window at all, not even the "everybody's busy" one. Then, when I finally get through, it tells me I'm first in line and have a three minute wait, but keeps me on hold for 30 minutes or more. I have been disconnected twice as well.