I want all site admins in my multisite/network setup to be able to view other admin tickets.

I have selected the option for, “Allow all users to see all tickets in a site”. Is there a way that all users (aka admins) can see tickets from other admins?

  • Ash
    • WordPress Hacker

    Hello @Kobla

    Welcome to WPMU community!

    I hope you are well today and thanks for asking the question.

    As per chat conversation, one admin from a subsite can’t see tickets from other sites. This option means that all users from a site is able to see the support tickets.

    I know you want that all subsite admins will be able to view the tickets from all sites. I am not sure if that is possible, but let me ask @ignacio for his valuable opinion if there is any workaround.

    Please note that, developer response might be slower than usual staff response.

    Cheers

    Ash

  • Ignacio
    • HummingBird

    Hi @Kobla

    There’s a new version comming. Unfortunately, administrators won’t be able to see all tickets in the admin side unless you display them in the front-end (that’s a new feature).

    However I’d like to know what’s happening in your site, Can you grant me support access please via the WPMU DEV dashboard > support > support access and click “Grant Access”.

    Regards.

    Ignacio.

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