I'm having an error when updating my theme and plugins. Site is not working.

I'm having issues upgrading my theme through WPMUDev dashboard. It is giving me an error failed.

Downloading update from https://premium.wpmudev.org/wdp-un.php?action=download&key=content_removed&pid=938302…

Download failed. Forbidden

Please let me know what's going on. I signed up and paid for this service again and want to get my site working. Thanks