I'm still having the problem to log in

Hello again,

I asked for your help on log in issue and I was advised to delete the membership through FTP and I did. The issue was gone but then I re-installed and the same problem, can't get into the admin page the page is protected, happens again. Please advice. This is new to me as I just purchased only one day. I'm sorry to bother your time.

Best Regards,
Nanthika S.