I'm trying to update my api key but can't. i have a gold

I'm trying to update my api key but can't. i have a gold mbrship plan

  • Anang
    • New Recruit

    Hi Adam

    Thanks for contacting us :slight_smile:

    I assumed it's API in WPMUDEV Dashboard ? Could you go to WPMUDEV Dashboard - Manage - click edit link beside your API key. Re-login with your WPMUDEV Username/Password.

    If it's still not working try to deactivate WPMUDEV Dashboard, then activate it again :slight_smile:

    Let me know the result :slight_smile:

    Best Regards

  • Anang
    • New Recruit

    Hi Adam

    Sorry for your troubles, there's some possibilities causing this issues. It can come from your Wordpress installation or your hosting provider settings. Would you mind send me your login details so I can check more what is causing this problem ?

    You could send the info here :
    https://premium.wpmudev.org/contact/
    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :simple_smile:
    Subject: "Attn: Anang"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Let me know if you have sent the info :slight_smile:

    Best Regards

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