IMAGES HAVE DISAPPEARED THROUGHOUT WHOLE WEBSITE

the website is http://www.mindfulscience.es

All the images have vanished. Whats really odd is I can right click and open the image in a new tab and the image appears, but it just wont show up on the actual website?

thanks in advance for your help

EJ

  • Dimitris
    • Support Star

    Hey there ME Admin,

    I trust you're well today! :slight_smile:

    Do you recall any recent changes or updates that may cause this issue? Please advise!

    I inspected your website and noticed the following error in console that might involve with this issue and we better handle this first.

    I presume this is coming from this workaround, is that right?
    https://www.elegantthemes.com/blog/divi-resources/how-to-make-any-divi-page-element-sticky-divi-nation-short

    Could you please try to make a change in order to load the script in a non-protocol relative way?
    Simply replace
    <script src="http://YOUR-DOMAIN-HERE/wp-content/themes/YOUR-THEME-FOLDER-NAME-HERE/js/jquery.sticky.js"></script>
    with
    <script src="//YOUR-DOMAIN-HERE/wp-content/themes/YOUR-THEME-FOLDER-NAME-HERE/js/jquery.sticky.js"></script>

    Then try to clear all of your caches (including your browser cache as well) and give that another try.
    I look forward for your results on this!

    Warm regards,
    Dimitris

  • ME Admin
    • The Crimson Coder

    Did as you suggested.. I see the error doesnt go away.

    The change the host made was pointing the A record to use www. in the domain name. This was yesterday afternoon. They said it could take up to 24 hours for the updates to come through..

    what I am curious about is if that is the case then why can I see the image when I right click where the image should be and open in a new tab?

    https://www.mindfulscience.es/wp-content/uploads/2016/12/homepage-illustration2.png

    shouldnt that not display if the records have not updated?

  • Adam Czajczyk
    • Support Gorilla

    Hello MEAdmin!

    The "www change" shouldn't cause such issues in my opinion. Usually the "www" prefix is added to DNS system as a "CNAME" record and that means that's essentially a "sort of" an alias so from browser point of view that'd be pretty much the same with and without www.

    I reviewed your site's front-end and I see that images in blog articles are loading while there are still some "missing" on homepage. Just to make sure: were these images in blog posts missing too and they just "came back" or was it only the homepage?

    Would you mind granting us a support access to your site to let us take a closer look? Here's a guide on how to do this:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,
    Adam

  • ME Admin
    • The Crimson Coder

    Access is open.

    These images are not showing up throughout the entire site, free and paid members, home page..

    Posts are missing images while some have images appearing.

    Thanks for saying you dont agree with the conversation of this being a www. thing, I agree.

    Especially if I can right click on where the image should be, and the image opens in another tab, surely everything has propagated, just something seems off.

    Thanks Adam, let me know if there is anything else I can provide

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