Images not loading fully

Only half of the images are loading inside the Media Library. All the images in the Media Library not loading fully, but the images loads fine once the "PNG to JPEG conversion" option in Smush is disabled.

Looking forward to troubleshoot it further. At the moment the mentioned option is disabled.

  • Patrick Freitas

    Hi Brett

    Sorry to hear that you are having this problem.

    I had a closer look on this and I could see two Smush plugins on plugins list, I removed the free plugin which was deactivated and kept just the Pro version. Then I activated the function PNG to JPEG conversion and checked the library and it could load all images.

    I re-check the images and the problem was back, I checked the browser console and there is a error when the library loads the images.

    There is no debug.log on wp-content and I could not replicate on my end.

    I will be forwarding this for our Second Level Support and they will having a fresh look on the problem.

    Best Regards,
    Patrick Freitas

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