Installation of plugins fail. Download failed. Forbidden. Can't make Hummingbird preformance te

I tried to install some plugins on my site and I see this error:
Download failed. Forbidden

This is from debug.log:

[30-Nov-2017 14:51:29 UTC] [WPMUDEV API Error] 4.4 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v1/updates [403])
[30-Nov-2017 14:51:29 UTC] [WPMUDEV API Error] 4.4 | HTTP Error: 403 "Forbidden" (https://premium.wpmudev.org/api/dashboard/v1/updates [403])
[30-Nov-2017 14:52:07 UTC] WPMU DEV Upgrader error: INS.06 - Download failed. Forbidden.

I tried a plugin conflict test - still the same. I contacted the host and they confirm that they are not blocking you. I already got your other plugins installed.

Second issue is I can make preformance test in Hummingbird, looks like I'm blocked.
Looks that all issues are connected.

  • Adam Czajczyk

    Hello Mark,

    I hope you're well today and thank you for your question!

    I have accessed your site to check it and I was able to install plugins, I just installed the Hustle (I didn't activate it, just left it there so you could see that it's installed) and the installation process went with no issues at all.

    I also checked your IPs (they're not being blocked by us). That said, I think this might have been related to the temporary issues with our API that we were experiencing recently (it's back in shape already).

    If the issue comes back, let us know here please.

    Kind regards,
    Adam