Installed WP Smush Pro but its not working - please help!

Hello -

I emailed you 2 weeks ago and you didn't respond. I will give you credit though as you are very prompt at invoicing my credit card.

I purchased and installed WP Smush Pro, but it is showing that that I did not upgrade to WP Smush Pro even though I did. Can you resolve this? Also, please refund me the prior month charge as I emailed you about this already and you did not respond, yet you continue to invoice my credit card. Very disappointing with this poor service.

Can we speak on the phone. My cell is 312-320-8850.