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installing plugins via ftp

I was able to isntall the Dashboard plugin. But installing individual plugins through the dashboard hasn’t been allowed. I can’t seem to get the plugins to install.

Fri, 30 Sep 2016 22:42:28

Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well today!

Because you are on the Trial membership, you cannot install our plugins via FTP. You will be able to download our products directly after the trial ends or you can Skip the Trial with the link on The Hub Account page.

https://premium.wpmudev.org/hub/account/

I have a few questions for you to troubleshoot this further.

– Which plugins are you trying to install?

– Are you getting any error messages?

– Have you tried clearing cookies, history, browsing data, ETC?

Looking forward to your response.

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
I am trying to install the Autoblog plugin. I don't want to skip the trial because I need to see that at least Autoblog will work for me. But I can't recall the error message verbatim, but it's basically something like the install failed it wasn't able to add it. Something like that. Here's an image of what it looks like when i attempt to install it. I have a coworker I think who uses some FTP client to install our plugins for this particular site. So, he installed the dashboard. But we're prompted now to install the plugins through the dashboard and it seems to be creating some issue.
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well today!

Can you confirm if you are using WordPress Multisite?

Looking forward to your response.

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
it is multisite, thanks, Alex.
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well today!

I would like to check your site from the inside, could you please send me the following information through our secure contact form?

https://premium.wpmudev.org/contact/

IMPORTANT: Be sure to select “I have a different question” from the drop down to insure that the information does not go back to the public forum.

In the subject line, please include this text so it is assigned to me.

Subject: “Attn: Alex Stine“

In the message body, please include this information.

1. Link back to this support ticket.

2. WordPress Login URL.

3. WordPress Administrator/Super Admin username or password.

(No need to send 2-3 if you leave support access active)

4. FTP host, port, username, and password. (SFTP/FTP?)

5. Web host Control Panel URL, username, and password. This could be cPanel or WHM depending on your hosting plan.

6. WPMU DEV account email and password.

Looking forward to hearing from you.

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
Hi, Alex. i’m working on getting the information in #4 and #5 for you. Hope to get that soon! Without that is there anything else we can do to get to the root of the issue?
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
I responded with what I have. Have you gotten it?
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well today!

I have received your sites details and have found the problem. Your installation of WordPress requires access to FTP to install plugins and themes, could you please add these lines to your /wp-config.php?
```
define( 'FTP_USER', 'your FTP username' );

define( 'FTP_PASS', 'your FTP password' );

define( 'FTP_HOST', 'example.com' );
```
You will need to fill in your FTP username, password, and host. After you add these details, you should be able to install plugins and themes through the WPMU DEV Dashboard.

Hope this helps!

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
I’ll try that out and report back!
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
Alex, could I grant you access to the wordpress site and ask you to do that? It’s the weekend and my dev co-workers are not available.
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well!

Sure thing, I will update this ticket when everything is done.

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
All right, let me know. Thanks!
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

Hope you are well today!

I just finished adding the proper code to your /wp-config.php file. Could you please check to make sure you can install plugins?

Cheers,

Alex :smiley:
Right Brain Media
- WPMU DEV Initiate
- 3 pts: Hero points 24 pts: Rep. points LEVEL 1
Alex, you’re a life saver. Thank you for your most excellent assistance, sir. I really do appreciate it. What can i do to improve your rating? Your help today was A++
Alex Stine
- System Administrator
- 1,202 pts: Hero points 5,084 pts: Rep. points LEVEL 23
Hello Garret Cronlund

I really appreciate the nice comments. I am glad your site is all fixed!

Please let me know if I can assist you with anything else.

Have an awesome weekend! Cheers,

Alex :smiley:

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