Taking forever!

Installing this plugin and sending the images to get smushed. This doesn't have seemed to do anything as yet. Pleae could you advice if we're doing something wrong?

  • Patrick
    • Support Monkey

    Hi there @Vineeta

    Welcome to WPMU DEV, glad to have you aboard!

    The WP Smush Pro plugin sends all your images to our servers for optimization. As they can often receive requests for thousands of images from hundreds of sites at the same time, requests are necessarily queued to prevent overloading the servers.

    You will receive an automatic email once your images have been processed. But, as indicated above, this can take a considerable amount of time depending on the number of requests received.

    During that time though, you can continue working on your site as you normally do, as all the work takes place on our servers.

    Please do let us know if this helps, and don't hesitate to post again if you need to.

  • Jude
    • DEV MAN

    Hey Vineeta,

    but the topic Taking forever is quite true - my ticket wasn't even looked at for 8 days + !!!

    First off my sincere apologies that this happened, we usually respond within an hour and close issues within 48 hrs under normal circumstances.

    We have been having an unusually high volume of tickets because of lots of new members and a bunch of new products over the last few weeks.

    That being said we still maintain good initial response times and the best way forward to get fast support is by opening a new ticket for every issue.


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