Integrated tutorial videos not playing

A majority of the vieos are not playing, just a spinning circle - videos never start playing. Please help.

  • Adam Czajczyk
    • Support Gorilla

    Hello Ian,

    I hope you're well today and thank you for your question!

    I've accessed your dashboard using the support access that you've granted and I've checked 15 randomly selected videos. All of them were loaded and played fine, almost instantly.

    That being said, could you please

    - point me to these particular videos that doesn't work for you?
    - give me a bit more description on circumstances (like is it an issue regarding all users, if you have tried watching with different browsers etc)?

    Let me know please so I could further investigate the issue!


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