Integrated Video Tutorials - access is denied

I installed Integrated Video Tutorialson my site but I got error:
access is denied

  • Rupok
    • Support Ninja

    Hi BMD Creative,

    I'm so sorry to hear the inconvenience you are having. I went through the chat transcript. You said "It says settings saved, however access is denied". And you gave a screenshot of the screen where it asks for WPMU DEV login credentials.

    But after that, did you register your domain?

    I went to that page and it seems like the domain is not registered yet. Can you please go to Dashboard > Settings > WPMU DEV Videos page and register your domain and then check if the issue is gone?

    If the issue exists, even after registering your domain, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide:

    The ticket Kris Tomczyk provided you refer to an issue which is happening to a few numbers of people, not to all. So we need to make sure that nothing else is causing this on your site.

    Please let us know the result of the plugin conflict test. And also let us know if nothing above help.

    I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!

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