Internal Server Error

Getting Internal Server error when accessing the website pages. Only the homepage, and dashboard loads fine, rest of the pages are giving 500 internal server error.

Please check the chat transcript for more info.

  • Adam Czajczyk
    • Support Gorilla

    Hello Matthias

    I hope you’re well today and thank you for your question!

    The issue was happening because the “RedirectBase” in .htaccess was set to /fr/ path instead of just /

    There’s no “/fr” folder there under /htdocs so when .htaccess tried to fetch data from a non-existing source, it was causing this error. Removing that /fr/ base from .htaccess solve the issue, at least on front-end which I was able to check (the back-end is protected with additional passoword which I don’t know so I couldn’t access it anyway).

    On front-end, however, there’s no more 500 Internal Server Error so I believe back-end should be working for you as well.

    I’m not sure what this /fr/ base was added but it can be easily added back by editing .htaccess file. However, it only makes sense if the site is indeed under /fr/ folder on server, so I think it’s not necessary there.

    If you have any additional questions, let me know please.

    Best regards,


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