IP Address of WHMCS Orders v. Order location

Hello,

Using Maxmind module for fraud protection. I am showing cancelled orders where the location of the IP address of my customer is the same as the IP address of my WP/WHMCS site. Maxmind then reports a large distance between customer's network and credit card address.

I am wondering, does the plugin pass any IP Geolocation info, or does whmcs see orders as originating from the plugin's location?

  • Jose

    Hello Dean,

    Hope you are doing great.

    Our plugin forwards the original IP to WHMCS using all the possible header variations.

    For security measures, WHMCS will honor those headers only for trusted proxies.

    So, you need to add your WP site IP into the "Trusted Proxies" field in Setup->General Settings under the "Security" tab. (see attached image).

    Please let me know if you have further questions.

    Cheers,
    José

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