Is it possible to limit the number or support requests

I need to limit the number of support requests that a user may send per month.
Level 1 would be limited to 25 per month
Level 2 would be limited to 50 per month
Level 3 would be limited to 100 per month
Level 4 would be unlimted

If possible it would be reset if the user were to upgrade their membership or perhaps (and even better) if users were able to purchase more support request tokens.

Is any of this actually possible?


  • James Morris

    Hello Robert,

    I hope you are well today.

    I'm afraid this is not possible with Support System out of the box. This is a basic support ticket/faq system that does not have the ability to limit tickets posted. In order to do that would require a significant amount of custom coding.

    I can add this feature request to the Features & Feedback section, if you would like. Please keep in mind that features are added on a per demand basis. The more members asking for a feature, the more likely it will make production.

    If this is something that is absolutely critical for your business, may I suggest posting your requirements on the Jobs & Pros board for one of the fellow community members to bid on. Please note that the Pros on the Jobs board are not affiliated with WPMU DEV.

    Please let me know if you'd like me to move this to the Features & Feedback board.

    Best regards,

    James Morris