Issue to create a new user in WP and Pro Sites plugin


I have an issue with the "pro sites" plugin.

I have a multisite installation, and when I install and activate the plugin "pro sites" does not send the verification email when site administrator (not Network Admin)) creates a new user with any role.

When I do the same thing without Pro Sites send email without problem.

What am I doing wrong? Thank You


  • Predrag Dubajic
    • Support

    Hey @Joan,

    Hope you're doing well today.

    Thank you for the detailed explanation of the issue you are having, it helped me to test this correctly and I was able to replicate the issue you are having so it looks like we have a bug in Pro Sites.
    I'm reporting this issue to plugin developer to have a look at.

    Best regards,

  • Adam Czajczyk
    • Support Gorilla

    Hey Joan,

    I hope you're well today!

    I can confirm that the issue has been forwarded to our 2nd-line support team by my colleague here and that developer is working on a solution for you. Please note though that the response time of developers and 2nd-line support guys may be a bit longer than our here on forum because they deal with a lot of complex issues at once.

    That said, I'm sure this will be solved as soon as possible, so please keep an eye on this thread for further information!


  • Joan
    • New Recruit


    3 weeks ago I send the incidence and still can't create users with pro sites installed.

    What's new in this?

    You already indicated me that when an error was reported in 2nd-line support take a little longer to resolve, but it is usual 3 weeks?



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