Issue while Restoring managed backup

I want to restore my Managed Backup with was taken a few months ago. I’m trying to restore it manually via Installer script and Backup zip file. I get an error Snapshot failed to restore your website package in “Restoring tables” phase.

  • swcrazyfan
    • New Recruit

    So, I think I found out the issue. It was that 3 of the tables in the database, specifically that one which kept giving us an error, was incompatible with my sql server. I guess it’s called the “collation”. I changed that in the restored second server. Then, migrated that to the new one and BOOM!

    Holy crap.

    Have you ever seen that before?

  • Dimitris
    • Support Star

    Hello there swcrazyfan

    I’m glad that you were able to sort this out. Differences in the DB collation could be causing this, nice work narrowing this down. :slight_smile:

    We also tested to restore your backup with the updated (still in beta) stand-alone snapshot installer and it seems that it worked well, so this difference in the DB collation seems to be handled there.

    For future reference, I attach the beta version here (it’s already passed our QA and will be published the following week most probably).

    Thank you,


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