Issue with managed backup

Getting the following error when attempting to backup using the managed backup service:

Aw shucks, something went wrong :slight_frown: Instead of the beautiful response we expected, we got this:

Service Unavailable

The service is temporarily unavailable. Please try again later.

Are you folks still having issues with Amazon or is this something else?

  • James Morris

    Hello johnol,

    I hope you are well today.

    This error can sometimes happen if there is a communication error between your site and our servers. The quickest way to check this is to go to WPMU DEV Dashboard -> Support -> System Info -> HTTP REQUESTS Tab. If there is a problem communicating with our API, it should show up here.

    However, sometimes PHP configurations (cURL for example) prevent proper communication with our servers. In order to determine this, we need to see the output of your debug.log.

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've attempted to perform a backup, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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