Issues Connecting with WPMU Dev

I keep getting this error trying to log in to the Dashboard (which worked fine until a few days ago).

Your server had a problem connecting to WPMU DEV: "HTTP Error: 403 "Forbidden"". Please try again.

If this problem continues, please contact your host with this error message and ask:

"Is php on my server properly configured to be able to contact https://premium.wpmudev.org/api/dashboard/v1/ with a GET HTTP request via fsockopen or CURL?"

As instructed, I sent the message to my host. They replied: Thank you for your inquiry. During my testing, I was able to use Curl via PHP to grab a site. This test was completed using a script placed in /html/mttest/ for site blueelephantcreative.com, but it should work fine for any (mt) WordPress Hosting site. I've changed the permissions on the mttest folder to 200 so it's no longer web accessible, but you can see the script I used to test this, and the output file in that folder.

Please note that I also checked out your link https://premium.wpmudev.org/wdp-un.php and I'm currently seeing that it's being served up blank, meaning, there is nothing to grab from it.

That made me curious, so I logged into my account via your website and found an update to the dashboard had been released. So I downloaded, deactivated, deleted and reinstalled the dashboard. Same error.

Don't know what's up. Need assistance please. :slight_smile:

  • Michael Bissett
    • Recruit

    Hey @Stephanie Cottrell, thanks for the detailed report! :slight_smile:

    I'd like to have a closer look at things here, could you please send in the following via our secure contact form:

    - Mark to my attention, the subject line should contain only: ATTN: Michael Bissett
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include your server's IP address, just in case I need to bring that up to our sysadmins

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    https://premium.wpmudev.org/contact/

    Thanks in advance! :slight_smile:

    Kind Regards,
    Michael

  • Michael Bissett
    • Recruit

    Hey @Stephanie Cottrell, thanks for sending in those details, and for your patience here! :slight_smile:

    Using an alternative method of signing in, I was able to sign in to our Dashboard plugin on your site, and was able to download our WP Smush Pro successfully, can you confirm that it's working properly over on your end as well please? :slight_smile:

    Kind Regards,
    Michael

  • Michael Bissett
    • Recruit

    Hey @Stephanie Cottrell,

    When I tried to upload it gave me an HTTP error.

    What page are you uploading from? Given the mention of WP Smush Pro, I tried uploading from:

    Media - Add New

    While having WP Smush Pro on, but didn't run into any errors. What kind of HTTP error are you seeing, is it still a 403 error?

    Please advise,
    Michael

  • Stephanie Cottrell
    • New Recruit

    I was on Media -- Add New. It didn't give me any details, just a red box with HTTP Error.

    I just tried again and today it worked so it might have been something at the host end. So...I tried to install the WPMU Dashboard plugin but that gave me this error:
    Destination folder already exists. /home/content/p3pnexwpnas13_data03/84/3032284/html/wp-content/plugins/wpmudev-updates/

    I didn't want to delete it and try again without checking with you first.

    Let me know!

    Thanks, Steph

  • Michael Bissett
    • Recruit

    Hey @Stephanie Cottrell, thanks for your patience here! :slight_smile:

    Our Dashboard plugin was already installed, but since my admin user was the one to activate it before, I was the only one seeing the WPMU DEV menu item, whoops!

    Fortunately, with the help of this:

    https://wordpress.org/plugins/user-switching/

    I've got it active for your user, you should see that menu item now, and be able to access all the goodies it offers. :slight_smile:

    Kind Regards,
    Michael

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