Issues with Registration...

I'm seeing problems with a few things here.

1) If you register as "Bob Smith," the system will let you in (temporarily), but when you come back, you cannot login. Why? Because "Bob Smith" becomes "Bob-Smith" and Wordpress isn't nice enough to tell the user that. This has already led to a lot of hairpulling, aggravation and tears.

2) Yahoo, Hotmail and many other free email providers seem to delight in putting Welcome and Confirmation emails into Spam/Bulk. Our new users have no idea about emails going into dark holes, and don't realize they need to Confirm in order to be Active. In part, this is because THEY ARE NOT TOLD THESE THINGS!!!

(Aside: Why is it developers just assume Joe Average User is as web savvy as they are? In fact, as a professional communications guy (Creative Director) who has designed interfaces, I see this time and time again, and it's one of my pet peeves. I consider it the height of arrogance, and very bad interface design. The end result is that people get so aggravated and frustrated they want to scream. "The site doesn't work!" "This is crap!" "Why won't it let me in?!?!?" Many just go away and never come back.)

In order to address the above issues, I've added text all over my site to warn folks about them. But the one place the text really needs to be - the freakin' Registration page - is not something I can modify, apparently!

https://skitch.com/internetmarketing/etb74/create-an-account-ufo-ext-forum

Help!

I realize the above problems are not of WPMUs making (I don't think). They're WP/bbpress/Buddypress issues. But as you are major developers of software within this sphere, I think it's something you should be aware of and think about.

  • Timothy Bowers

    1) If you register as "Bob Smith," the system will let you in (temporarily), but when you come back, you cannot login. Why? Because "Bob Smith" becomes "Bob-Smith" and Wordpress isn't nice enough to tell the user that. This has already led to a lot of hairpulling, aggravation and tears.

    Having spaces in a username is often troublesome and not really accepted in a lot of systems.

    A plugin like the following can change some aspects of the WP username:

    http://wordpress.org/extend/plugins/network-username-restrictions-override/

    But by default its letters and numbers.

    2) Yahoo, Hotmail and many other free email providers seem to delight in putting Welcome and Confirmation emails into Spam/Bulk. Our new users have no idea about emails going into dark holes, and don't realize they need to Confirm in order to be Active. In part, this is because THEY ARE NOT TOLD THESE THINGS!!!

    When you register in a single site you just get a little notice "Registration complete. Please check your e-mail." In multisite its a little different.

    You could look at creating a custom form and putting information on it, you can us something like Formidable Pro or Gravity Forms:

    http://formidablepro.com

    http://gravityforms.com

    From your screenshot though I see its not the default WP register, it's BuddyPress which changes things slightly.

    I also note you have the BP Social theme, so for this theme open file:

    /bp-social/registration/register.php

    And on line 27:

    <p><?php _e( 'Registering for this site is easy, just fill in the fields below and we\'ll get a new account set up for you in no time.', 'buddypress' ) ?></p>

    You could alter this in a child theme or use the .PO .MO files of WordPress through translation:

    http://codex.wordpress.org/Translating_WordPress#Translating_With_Poedit

    I hope this helps.

  • karl_s

    OK, Timothy!

    I wasn't really expecting you to "fix" these glaring WP issues. They go to one of my pet peeves, which is engineers creating stuff that makes sense to them without doing any "in the field" testing with noobs and "average consumers." Can you say... STOOOPID?!?!?

    Sure, WP tells you to "check your email." It DOESN'T tell you to check spam/bulk if you don't see the email, which leads to people thinking no email has arrived and then to further rounds of aggravation. I've seen it myself first hand, because I've had emails go into spam/bulk and forgot to check. If you don't know to do this, why would you think of it?

    As for the mods you suggested, I'm not at that level.

    What I did was create a "cheat sheet" for signups to apprise them of these issues before registration. It seems to be helping.

  • Timothy Bowers

    Hey :slight_smile:

    I wasn't really expecting you to "fix" these glaring WP issues.

    I know, just thought I would make some extra suggestions which could be helpful :slight_smile:

    I find that requiring email confirmation does little to prevent spammers or such, the only thing it really does is confirms the genuine users real email address.

    If you don't mind not collecting those details, then you could avoid the whole email confirmation and spam folder thing by using this:

    https://premium.wpmudev.org/project/remove-email-verification-from-signup/

    It's a Multisite plugin though, so you would need to upgrade the site, but you don't need to offer blogs or any of the extras.

    What I did was create a "cheat sheet" for signups to apprise them of these issues before registration. It seems to be helping.

    You could have a wiki for this type of information, call it an FAQ. Or use the Q&A plugin and then make some Q's like this and answer them yourself. Then link to that from a widget or such.

    Take care, have a great weekend.

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