Issues with the Chat plugin please help.

hey..I downloaded your chat plugin, but now the users do not have an avatar next to their words and don't have a name either...no idea what is going on. Also the chat is incredibly slow , takes 3 seconds just for words to show up in the chat

can someone please help me

  • Nastia
    • Support Rock Star

    Hello Caroline

    Welcome to WPMU DEV community!

    To view the avatars, please navigate from your dashboard to the Chat > Sittings Site > Users List tab, select the User list position near the "Show Users List Position" option.

    Please see the attached screenshot:

    Also the chat is incredibly slow , takes 3 seconds just for words to show up in the chat

    3 seconds, it's the default set intervals for the Chat plugin. You can change this by navigating to Chat > Settings Common > Poll Intervals tab, change the value for "How often to poll for new messages"

    Please keep in mind, the lowest interval you will want to put, is around 1 second.

    If the chat is till running slow, please try to change the Polling Source Type from Plugin Ajax to WordPress Ajax, in Chat > Settings Common >Poll Intervals tab.

    I hope this helps!

    Cheers,
    Nastia

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