I've created a PopUp for the site, but it doesn't appear

I've created a PopUp for the site, but it doesn't appear to be working at all. The preview in the backend works fine, but it doesn't actually work when looking at the site. I was looking through some of the forums and wondered if site caching may be interfering with the functionality?

  • Anang

    Hi Howard

    Thanks for contacting us :slight_smile: Yes, site caching maybe one of possible problem you can try to clear you cache site to see if that solved the problem. If not you could do some more checks :
    1. Try tested in Incognito window , Incognito ignore browser cache and cookies. So if it's worked on incognito it's only cache problem on your browser :slight_smile:
    2. Test plugin conflict, by disable all plugins but popup pro, and see if it's worked. And enable other plugins one by one until you find what plugin causing the conflict.
    3. Switch to other theme , start with basic one (twenty twelve, twenty thirteen) and see if it's worked.

    Let me know if you still got the problem :slight_smile:

    Best Regards

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