I've got a problem with my pop up pro. I installed it

Hi,

I've got a problem with my pop up pro. I installed it on November 10, 2014, it worked while 1 week and it doesn't work anymore..
Please can you help me ?
Thanks
Best regards
Bénédicte

  • Ash
    • WordPress Hacker

    Hello @GUILLAUME

    Welcome to WPMU community!

    I hope you are well today and thanks for asking the question.

    Please right click on browser > Select inspect element > select console tab > refresh the page to open the pop and check if any error is shown in the console.

    Also did you try different loading method from Pop Up > settings?

    Cheers
    Ash

  • Ash
    • WordPress Hacker

    Hello @GUILLAUME

    As I didn't hear back anything yet, is the issue resolved for you?

    If not, you can send me your login details so that I can take a deeper look.

    To send me details, please use our contact form: https://premium.wpmudev.org/contact/

    Select: I have a different question
    Subject: Attn-Ash
    Details: Send all required details (admin info and/or ftp details) with a link of this thread, so that I can track.
    Also post a note here once you send the info.

    I will be happy to take a look :slight_smile:

    Cheers
    Ash

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