IVT Videos Not Playing

I registered my site for Video API, but still the videos are not being played.

  • Nithin
    • Support Wizard

    Hi Prabin,

    I could notice the non-www URL was registered in the API side with www in the URL. I have changed it to a non-www URL in the Videos API settings. Could you please check, and see whether the videos load fine in your website side?

    If you still notice issues, could you please grant support staff access so that we could give a closer look. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please let us know once you enable access so that we could get this sorted. Have a nice weekend. :slight_smile:

    Kind Regards,


  • Prabin
    • New Recruit

    The videos are now playing, but they load at the top of the page no matter where it is inserted. I have tried using Twenty Nineteen theme to make sure it’s not a theme issue and the result is the same. How can this issue be fixed?

  • Kris
    • Support

    Hi Prabin

    This is very odd. I see support access expire for this site. Could you send below data so we could review this issue?

    Please send it through our secure contact form here https://premium.wpmudev.org/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

    – Mark to my attention: ATTN: Kris Tomczyk

    – Site access (login url/ username / password)

    – page/post url where you place a video

    – Link back to this thread

    Please don’t share any sensitive information (i.e credentials) in the Support Forum, it has public visibility and everyone will have access to it.

    Please confirm here in thread that you have sent that message.

    Kind Regards,


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