Level doesn't exist or might have been removed

Hi all, i have this message in footer, it only can be viewed in network "All Sites":

* => The original Level doesn't exist, it might have been removed.

i have reviewed all blogs and they are exactly with the correct level names, initially when i setup pro site levels i was using different names but i have changed them some time ago.

Also the membership emails aren't being sent correctly, every time i upgrade or downgrade a site level the emails are sent in plain text were it could be seen all HTML code not being parsed, i have this issue since the release of prosites 3.5 and i was hoping with latest updates to fix it which it didn't.

Only the prosites emails aren't parsing html, the user registration works normally and also i'm using HMTL Email Template plugin.

I have already tried some regular normal debug steps but no success to find the cause of it.

  • pedro_resina

    Hi all, this is the email content i receive when upgrade/downgrade levels:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><head style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><!-- If you delete this tag, the sky will fall on your head --><meta name="viewport" content="width=device-width" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><title style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">{EMAIL_SUBJECT}</title></head><body bgcolor="#FFFFFF" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; height: 100%; width: 100%!important;">
    
    <!-- HEADER -->
    <table class="head-wrap" bgcolor="#232323" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; width: 100%;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"></td>
    		<td class="header container" style="margin: 0 auto!important; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; clear: both!important; display: block!important; max-width: 600px!important;">
    
    				<div class="content" style="margin: 0 auto; padding: 15px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; display: block; max-width: 600px;">
    					<table bgcolor="#232323" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; width: 100%;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
    <!--                                                This is a demo image it can be replaced by company logo
                                                       you just need to specify a image URL-->
                                                       <img src="http://domain.com/wp-content/uploads/2015/05/logo.png" style=" padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; max-width: 100%;" hspace="0" vspace="0"></td>
    						<td align="right" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
                                                       <!-- BLOG_NAME is replaced by site name when sending email,
                                                       Although you can place any text here -->
                                                       <h6 class="collapse" style="margin: 0!important; padding: 0; font-family: 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #86aa30; line-height: 1.1; margin-bottom: 15px; font-size: 14px; font-weight: 900; text-transform: uppercase;">Construtor e Editor Profissional de Sites</h6>
                                                   </td>
    					</tr></table></div>
    
    		</td>
    		<td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"></td>
    	</tr></table><!-- /HEADER --><!-- BODY --><table class="body-wrap" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; width: 100%;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"></td>
    		<td class="container" bgcolor="#FFFFFF" style="margin: 0 auto!important; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; clear: both!important; display: block!important; max-width: 600px!important;">
    
    			<div class="content" style="margin: 0 auto; padding: 15px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; display: block; max-width: 600px;">
    			<table style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; width: 100%;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
    <!--						Pedro Resina is replaced if the email to which notification is sent, is associated
                                                   with a user account, otherwise it is removed -->
    						<h3 style="margin: 0; padding: 0; font-family: 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #000; line-height: 1.1; margin-bottom: 15px; font-size: 27px; font-weight: 500;">Olá, Pedro Resina</h3>
                                                   <!--message is replace by email content while sending out an email-->
    						<p class="lead" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; font-size: 17px; font-weight: normal; line-height: 1.6; margin-bottom: 10px;">We have given you Pro Site access. You will now be able to enjoy all the benefits of being a Pro Site member.<br />
    <br />
    These benefits will be available to you until: 08/07/2016.<br />
    <br />
    After this date your site will revert back to a standard site.<br />
    <br />
    You can subscribe at any time from the link below:<br />
    http://domain.com/pro-site/<br />
    <br />
    Thanks!</p>
    
    						<br style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><!-- social & contact --><table class="social" width="100%" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; background-color: #ebebeb; width: 100%;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
    
    									<!--- column 1 -->
    									<table align="left" class="column" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; float: left; width: 280px; min-width: 279px;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 15px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">				
    
    												<h5 class="" style="margin: 0; padding: 0; font-family: 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #000; line-height: 1.1; margin-bottom: 15px; font-size: 17px; font-weight: 900;">Liga-te a nós:</h5>
    												<p class="" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: normal; line-height: 1.6; margin-bottom: 10px;">
                                                                                                       <!--Specify URLs to Social links-->
                                                                                                       <a href="https://www.facebook.com/maincloudserver" class="soc-btn fb" style="margin: 0; padding: 3px 7px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; color: #FFF; background-color: #3B5998!important; display: block; font-size: 12px; font-weight: bold; margin-bottom: 10px; text-align: center; text-decoration: none;">Facebook</a>
                                                                                                       <a href="https://twitter.com/maincloudserver" class="soc-btn tw" style="margin: 0; padding: 3px 7px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; color: #FFF; background-color: #1daced!important; display: block; font-size: 12px; font-weight: bold; margin-bottom: 10px; text-align: center; text-decoration: none;">Twitter</a>
                                                                                                       <a href="https://plus.google.com/u/0/b/114341674808419668347" class="soc-btn gp" style="margin: 0; padding: 3px 7px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; color: #FFF; background-color: #DB4A39!important; display: block; font-size: 12px; font-weight: bold; margin-bottom: 10px; text-align: center; text-decoration: none;">Google+</a>
                                         </p>
    
    											</td>
    										</tr></table><!-- /column 1 --><!--- column 2 --><table align="left" class="column" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; float: left; width: 280px; min-width: 279px;"><tr style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><td style="margin: 0; padding: 15px; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">				
    
    												<h5 class="" style="margin: 0; padding: 0; font-family: 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; color: #000; line-height: 1.1; margin-bottom: 15px; font-size: 17px; font-weight: 900;">Informação:</h5>
                                                                                                   <!--Change business contact-->
    										  <p style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; font-size: 14px; font-weight: normal; line-height: 1.6; margin-bottom: 10px;">Telef.: <strong style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">23635874644</strong><br style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
                                                   Telem.: <strong style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">912873198237</strong><br style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
                   SUPORTE: Pode obter a nossa ajuda a partir da sua área de cliente<strong style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><a href="http://cp.maincloudserver.com/supporttickets.php"> Apoio ao Cliente</a></strong></p>
                   <!-- FROM_EMAIL is replaced by admin email specified in site settings,
                       You can directly replace the parameter with a specific email -->
    											</td>
    										</tr></table><!-- /column 2 --><span class="clear" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; clear: both; display: block;"></span>	
    
    								</td>
    							</tr></table><!-- /social & contact --></td>
    				</tr></table></div>
    
    		</td>
    		<td style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"></td>
    	</tr></table><!-- /BODY --><!-- FOOTER --><!-- /FOOTER --></body></html>

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