Link to members not working

The plugin is working fine and we really like it, but the link to the Buddypress member who asked or answered the question isn't working.

The link is:
http://(DOMAIN)/members/(EXAMPLE_NAME)/q-and-a/

But when we click on it, the link doesn't work and it redirects to "home".

Is there something that needs adjusting in the plugin or is this a Buddypress issue?

Thanks!