Linking to FAQ from a post or page


Just wondering if anybody could explain how you would link to a FAQ (from the Support system plugin) that appears in the admin section from a post in a multi site network.
Eg the post says: "and if you want to learn how to change your logo, click here on this FAQ link."
1st problem is:
The FAQ lists does not really show links when you hover on the faq's
2nd problem is:
if they did I still would not be sure how to make it link dynamically to the each individual users name from the post.