Live chat keeps being closed?

Hello,

The Live Chat option, it keeps closing the chat and I've waited over 45 mins now having to reopen new chats just for them to somehow auto close in the queue?

Hey there, one of our support people will be along shortly.

You are number 3 in the queue.

Your wait time will be approximately 27 minute(s). Thank you for your patience.

Don't mind us getting back to you later?
Leave us a detailed ticket here:

https://premium.wpmudev.org/forums/forum/support#question

  • Ashik
    • Staff

    Hi Calum,

    Thank you for contacting WPMU DEV support. Hope you're doing well today.

    Sorry to hear you were unable to contact through live chat. We use third-party service to manage our live chat support. So, maybe there was an internal server issue or anything else. Would you mind to ask here how may we help you today? Leave your question in a reply here and we'll back to you ASAP.

    Looking forward to hearing from you.

    Regards,
    Ashik

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