Live chat shows up in one site but not the other

Live chat works on my staging site http://staging.nnja.co/hkm/hkm.com but not the production site we're about to launch on wpengine http://hkm.wpengine.com. Is this happening because I'm only allowed to use a premium plugin on one site, or is there something else about the wpengine environment that might cause problems?

  • Ash

    Hello @Eric

    Welcome to WPMU community!

    I hope you are well today and thanks for asking the question.

    Do you see any error when you try the plugin in wpengine? Please right click on the browser, select inspect element, click on console tab, then refresh the page. Do you see any error in console tab now?

    Would you please enable debug mode and check if any error is shown in that page?

    To enable debug mode please edit a line in your wp-config.php:
    Change

    define('WP_DEBUG', false);

    to

    define('WP_DEBUG', true);

    Please let me know the result.

    Cheers
    Ash