Live support doesn't seem to be working

Hi,

I'm not able to access the live support chat feature. I have upgraded my account to view yesterday and was working fine but it's saying that I can join the conversation but when I click through to the page it is only a blue container with chat currently closed. There should be a support hour and it's already halfway through that.

I don't want to miss out on this support. Can anyone advise please?

Thanks