Live Support not "functioning"

It appears something isn't quite "right" with the live support option. I've tried 4 browsers now, all with the same result. It is currently 10:36AM EST and there is supposed to be a live support session happening with Vaughn as the support rep. However, after logging into my account in all the browsers, the live support page has loaded entirely, with nothing showing as far as "online users" go. I can still type in the box, yet nothing shows in the active support session where you can read responses, etc. Please see the attached and kindly advise as to what in the world is going on! Is it me, or are other folks experiencing the same issue? lol

  • Vaughan
    • Support/SLS MockingJay

    Hi Matt,

    Hope you're well?

    Yes, there is something wrong with the live support session currently i'm afraid, it's nothing related to your browsers/pc you'll be pleased to hear.

    If you have an urgent issue in the mean time, please use the forum and a member of staff will respond as quickly as possible.

    Apologies for the inconvenience & thanks for the report.

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