Live Support not "functioning"

It appears something isn't quite "right" with the live support option. I've tried 4 browsers now, all with the same result. It is currently 10:36AM EST and there is supposed to be a live support session happening with Vaughn as the support rep. However, after logging into my account in all the browsers, the live support page has loaded entirely, with nothing showing as far as "online users" go. I can still type in the box, yet nothing shows in the active support session where you can read responses, etc. Please see the attached and kindly advise as to what in the world is going on! Is it me, or are other folks experiencing the same issue? lol