livechat waiting time is bad

livechat support does not save my support chat when i go to other pages of wpmudev!!! i had to apply for a brand new support live chat and i’m waiting for 20 minutes still counting for my turn when it says i am number 1 in the queue.

  • Predrag Dubajic
    • Support

    Hi Bryan,

    Sorry to hear you had this issue, it’s certainly something that shouldn’t be happening and chat should stay active while navigating through the site.

    We did some tests just now to confirm this and we couldn’t replicate the issue on our end, we would, however, like to investigate it further based on the setup that you’re using.

    Could you tell us which browser and OS you are using and their versions so we can test in the same conditions and see if we can replicate it and debug it further?

    Also, do you perhaps remember if you visited some specific page when this happened?

    We’re you able to resolve the issue you started the chat for or do you still need assistance with that?

    Best regards,

    Predrag

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