Locked Out of My Account

There is a little LOCK icon next to WPMU DEV in my Wordpress Admin Page, and I cannot log into my account. Can you help me with that? My membership is current.

Matt Gurwell
mgurwell@msn.com
keepingussafe.org

  • Adam Czajczyk
    • Support Gorilla

    Hello Matt,

    I hope you're well today and thank you for your question!

    I checked your account and it seems that your domain has been blocked on our side. Could you please login to your site again, clear all caches on site (if there's any caching plugin), then click on "WPMU DEV" link in dashboard and try to login again?

    The domain has been unblocked and it should let you in.

    Let me know please if it works for you now.

    Best regards,
    Adam

  • Adam Czajczyk
    • Support Gorilla

    Hello Matt!

    When you click on "WPMU DEV" link in dashboard you are presented with login form and when you use your e-mail address and password it doesn't let you in, is that right? Or is there any other message?

    Are you using a dedicated IP for your site? Could you share it with me here so I could check if it's not blocked on our end?

    Best regards,
    Adam

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