Logging in through the WP dashboard

Hi,

I've installed the WPMU Dev dashboard plugin as well as WP Smush plugin.
It used to work until yersterday when it asked me to pay for the plugin while I'm still in trial period. I can't seem to connect to my account through the WP Dashboard plugin so I can't use WP Smush fully as I expected.

Thanks in advance,

Daniel Lapides
AppsFlyer

  • Denitsa

    Hello Daniel,
    I hope you are having a fantastic day!

    Did you have the free WP Smush installed previously? If so, you need to delete that one completely before installing the Pro version, which might require logging in to your server via FTP and navigate to your /wp-content/plugins directory to delete the /wp-smushit folder.

    If that doesn't work, can you try and reset your API key via Hub - My Websites -> Reset API Key (https://premium.wpmudev.org/hub/my-websites/), then re-log to the WPMU DEV Dashboard with your WPMU credentials and try again? Please keep in mind that this will log you out of the WPMU DEV Dashboard on all the sites you have that installed on.

    Let me know how it goes!

    All the best,
    Denitsa

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