Lost connection on the chat again

Hi there,

Ik lost connection with Patrick Cohen during the chat in regards my website http://www.brndtfy.nl.

Still having problems with backing up my website and Patrick told me that we need to look out for 2nd degree support for this. Can you help me out? Or ask Patrick to contact me?

Many thanks!

  • Kasia Swiderska
    • Support nomad

    Hello Marjolein,

    I’m sorry to hear about those issues.

    If Patrick said we need to escalate this to Second Line Support then we will do that. I will need more access to your site to investigate this.

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Subject: “Attn: Kasia Swiderska

    – Site login URL

    – WordPress admin username

    – WordPress admin password

    – FTP credentials (host/username/password)

    OR cPanel credentials if you have (host/username/password)

    – Folder path to site in question

    – Link back to this thread for reference

    – Any other relevant urls/info

    IMPORTANT: Please make sure you select “I have a different question” for your topic, so it doesn’t go back to the forums – this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,


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