lost password can not be accessed and changed

people who activate and forget their passwords can not change them. they click on the link "forgot your password" (https://sifh-wellness.com/my-account/lost-password/)
and get redirected to :
http://sifh-wellness.com/protected/?redirect_to=https%3A%2F%2Fsifh-wellness.com%2Fmy-account%2Flost-password%2F

How to solve?

This link is accessible directly.
http://sifh-wellness.com/wp-login.php?action=lostpassword