Lots of questions

I will be creating a new website for a client and need to know a few things...

1. Live chat won't allow me to keep sending messages. I keep clicking and nothing happens even after sending a new message.

2. I am creating a brand new website for a client and would appreciate the steps from start to finish how to use your service.

3. I downloaded the wpmu-dev-updates but i got this error in the browser.
Fatal error: Call to undefined function __() in /home/name-here/public_html/site-name-here.com/wp-content/plugins/wpmudev-updates/shared-ui/plugin-ui.php on line 49

The path to that file on my host is http://site-name-here.com/wp-content/plugins/wpmudev-updates/update-notifications.php

4. I cannot grant you access because your plugin won't install giving the above error.

  • Adam Czajczyk

    Hello Dave,

    I hope you're well today and welcome to WPMU DEV Community!

    1. Live chat won't allow me to keep sending messages. I keep clicking and nothing happens even after sending a new message.

    By "live chat" are you referring to

    - our "Chat" plugin installed on your site (https://premium.wpmudev.org/project/wordpress-chat-plugin/)

    - our "Live Support" chat sessions - https://premium.wpmudev.org/live-support/

    or

    - that yellow chat box in bottom right corner of you site?

    I'm asking this just to make sure that we're on the same side here.

    2. I am creating a brand new website for a client and would appreciate the steps from start to finish how to use your service.

    We are providing you with some tools that would help you build the site (such as plugins and themes) and 24/7 WordPress support. We support not only our plugins but also do our best to help you with general WordPress issues. I think there are few things worth noting:

    - during the Trial subscription you may only install plugins and themes via "WPMU DEV Dashboard" plugin but after you switch to a full membership you may also download those plugins/themes directly

    - we're providing support 24/7 meaning that you can always ask us any WordPress related questions and we'll do our best to replay as soon as possible

    - the main "support channel" is this forum where you can ask any WP related questions you need

    Having that said, it's a bit difficult to give a "step by step guide to use our service" :slight_smile: If you have any specific questions, please ask and I'll be glad to assist you.

    3. I downloaded the wpmu-dev-updates but i got this error in the browser.
    Fatal error: Call to undefined function __() in...

    Could you please try following steps first?

    - access your site via FTP and go to "/wp-content/plugins" folder
    - remove entire "wpmudev-updates" folder
    - go to this page (being logged in into your WPMU DEV account):

    https://premium.wpmudev.org/project/wpmu-dev-dashboard/

    - download the WPMU DEV Dashboard plugin's .zip package again
    - login to your site as an admin
    - go to "Plugins -> Add new" and use "Upload" option to install downloaded WPMU DEV Dashboard plugin again
    - once it's installed and activated make sure that you logged in to your WPMU DEV account on plugin's page in your dashboard ("WPMU DEV" menu item).

    Let me know if this changed a thing.

    Best regards,
    Adam

  • Predrag Dubajic

    Hi Dave,

    That's strange, could you provide us with your login details so we can try installing WPMU DEV Dashboard for you?

    You can send us your details using our contact form https://premium.wpmudev.org/contact/ and the template below:

    IMPORTANT: Make sure you select "I have a different question" for your topic so it doesn't go back to forums - this and the subject line ensure that it gets assigned to me.

    Subject: "Attn: Predrag Dubajic"
    - WordPress admin username
    - WordPress admin password
    - Login url
    - FTP credentials (host/username/password)
    - WPMUDEV credentials (username/password)
    - Link back to this thread for reference

    As for the help with plugins needed for your site, can you tell us what functionality you're looking to have on your site so we can give some suggestions to start with?

    Best regards,
    Predrag

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