M2 Account Permissions Not Working

We're having issues with M2 (again). We have a free IFB Pro (Complimentary) account setup and the permission access isn't working. The IFB Pro (Complimentary) members can't access any of the protected content.

I tried setting up a new membership IFB Pro (Free). The permissions issues were resolved, but I'm unable to add new members to the IFB Pro (Free) membership. The event appears in M2 > Memberships > IFB Pro (Free) > News, but the accounts don't appear in M2 > All Members.

I tried having Complimentary accounts also have Free accounts. But the glitch in the permissions remains. And when I delete the IFB Pro (Complimentary) membership, in hopes of only having the IFB Pro (Free), the account gets completely deleted. DELETED.

  • Nithin
    • Support Wizard

    Hi,

    Hope you are doing good today. :slight_smile:

    This could happen when protection rules are not assigned, I did give a quick look in your installation, and it looks like the protection rules seems to work fine, could you please try adding the access in Protection rules > All > content Types and see whether it makes any difference.

    If that doesn't make any difference, could you please run a quick quick plugin/theme conflict test as illustrated in getting support manual (flowchart), to make sure whether any plugin is causing any conflict.
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Please let us know how that goes, so that we can give a closer look. :slight_smile:

    Best Regards,
    Nithin

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