M2 Account Permissions Not Working

We're having issues with M2 (again). We have a free IFB Pro (Complimentary) account setup and the permission access isn't working. The IFB Pro (Complimentary) members can't access any of the protected content.

I tried setting up a new membership IFB Pro (Free). The permissions issues were resolved, but I'm unable to add new members to the IFB Pro (Free) membership. The event appears in M2 > Memberships > IFB Pro (Free) > News, but the accounts don't appear in M2 > All Members.

I tried having Complimentary accounts also have Free accounts. But the glitch in the permissions remains. And when I delete the IFB Pro (Complimentary) membership, in hopes of only having the IFB Pro (Free), the account gets completely deleted. DELETED.

  • Nithin
    • Support Wizard


    Hope you are doing good today. :slight_smile:

    This could happen when protection rules are not assigned, I did give a quick look in your installation, and it looks like the protection rules seems to work fine, could you please try adding the access in Protection rules > All > content Types and see whether it makes any difference.

    If that doesn't make any difference, could you please run a quick quick plugin/theme conflict test as illustrated in getting support manual (flowchart), to make sure whether any plugin is causing any conflict.

    Please let us know how that goes, so that we can give a closer look. :slight_smile:

    Best Regards,

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